Terms and Conditions for Landscaping Tufnellpark

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Tufnellpark to residential and commercial customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to these terms. Please read them carefully before any service is scheduled. If anything is unclear, it should be discussed and agreed in writing before the project starts.

This document applies to a wide range of landscaping services, including garden design, turfing, planting, pruning, lawn care, hard landscaping, fencing, hedge work, soil preparation, clearance, and general outdoor maintenance. References to Landscaping Tufnellpark, we, us, and our mean the service provider. References to you and the customer mean the person or organisation that books or pays for the services.

Any quotation, estimate, specification, or schedule provided by us is based on the information available at the time and may be revised if the scope of work changes. We aim to be clear and fair, but gardening and landscaping work can be affected by weather, access, hidden ground conditions, plant health, and site restrictions. For that reason, the final scope and price may need adjustment if circumstances differ from those originally described.

1. Booking process

To make a booking, the customer must provide accurate information about the property, the areas to be worked on, desired outcomes, and any known issues that may affect the service. A booking is only confirmed once we have accepted the request and, where required, received a deposit or written acceptance of the quotation. Until confirmation is issued, no date is guaranteed.

We may request photographs, measurements, or a site visit before providing a final price. This helps us assess access, labour requirements, disposal needs, materials, and any specialist equipment that may be necessary. If the customer changes the instructions after booking, we may revise the quote, the schedule, or both. Landscaping Tufnellpark reserves the right to decline a booking if the work is outside our service capability, presents unreasonable risk, or cannot be completed in a safe and lawful manner.

When a date is agreed, the customer must ensure that the site is accessible at the scheduled time. This includes arranging parking where necessary, unlocking gates, removing obstructions, and ensuring that pets, children, and vulnerable items are kept away from the working area. If access is not available and the appointment cannot proceed, a call-out fee or lost-time charge may apply. We will make reasonable efforts to reschedule, but this is subject to availability.

2. Payments

Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless otherwise agreed, payments are due on completion of the work or within the stated invoice period. For larger projects, staged payments or a deposit may be required before materials are ordered or work begins. Deposits are generally non-refundable where they cover scheduling, planning, or costs already incurred, unless otherwise required by law.

All prices are normally quoted in pounds sterling and may be inclusive or exclusive of VAT depending on the business structure and applicable law at the time of invoicing. Any applicable tax will be shown on the invoice where required. If payment is not made on time, we may charge statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable, or take reasonable steps to recover the debt.

Where materials are supplied by Landscaping Tufnellpark, ownership of those materials may remain with us until full payment is received. The customer is responsible for ensuring that payment can be made by the agreed method and within the stated time. If a payment is declined, reversed, or disputed without valid reason, we may suspend further work until the matter is resolved. Any bank or processing charges caused by failed payments may be passed on where permitted.

3. Cancellations and rescheduling

If the customer needs to cancel or reschedule, notice must be given as early as possible. Cancellation charges may apply depending on how much notice is provided, whether materials have been purchased, and whether staff time has already been allocated. For example, short-notice cancellations may result in a charge to cover wasted labour, travel, or preparation costs. If a project is postponed repeatedly or the customer fails to provide access, we may treat the booking as cancelled.

We may also need to postpone or cancel work due to severe weather, unsafe conditions, supplier delays, staff illness, or other events beyond our reasonable control. In those circumstances, we will aim to rearrange the service for the earliest reasonable date. We are not liable for indirect losses arising from such delays, provided we act reasonably and keep the customer informed where possible.

4. Customer responsibilities

The customer must ensure that the site is reasonably prepared for the agreed services. This includes disclosing any known hazards such as underground services, asbestos, contaminated soil, unstable structures, buried waste, aggressive wildlife, or unsafe access points. If the work area contains items that could be damaged, these should be removed or protected in advance. Landscaping Tufnellpark will not be responsible for loss or damage caused by undisclosed hazards or by the customer’s failure to prepare the site properly.

Where plants, turf, timber, aggregates, or other materials are selected by the customer, the customer accepts responsibility for the suitability of those choices unless we have expressly agreed to advise on specification in writing. Natural products may vary in colour, texture, size, and appearance, and these variations are not usually treated as faults. Living materials such as plants, shrubs, and turf are subject to seasonal conditions and aftercare, which can affect results.

Any instructions given by the customer should be clear and confirmed before work begins. If the customer is absent, we may rely on written instructions, site notes, or previously approved plans. Requests for changes during the work may affect price and completion time. We will not be required to carry out any instruction that we reasonably believe would be unsafe, unlawful, or contrary to good horticultural practice.

5. Liability

We will use reasonable skill and care in providing landscaping services. However, our liability is limited to the extent permitted by law. We are not liable for pre-existing defects, hidden structural issues, poor ground conditions, plant disease present before work begins, natural wear and tear, or damage caused by events outside our control. We are also not responsible for items left on site unless we have specifically agreed to store or handle them.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our total liability arising from any claim connected with the services will normally be limited to the amount paid or payable for the relevant work, unless a higher limit is required by law or expressly agreed in writing.

If a defect in our workmanship is reported promptly and can be verified, we may choose, at our discretion, to return and correct the issue, offer a partial refund, or agree another reasonable remedy. This does not apply where the problem arises from misuse, lack of maintenance, weather events, third-party interference, or the customer’s failure to follow aftercare instructions. Any warranty or guarantee is limited to the specific terms stated in writing and does not extend beyond what is expressly provided.

6. Waste regulations and site clearance

Landscaping work often creates green waste, soil, rubble, timber, packaging, and general site debris. We will handle waste in accordance with applicable UK waste legislation, including the duty of care requirements under the Environmental Protection Act 1990 and related regulations. Waste transfer notes, receipts, or records may be kept where required. The customer agrees not to request unlawful disposal or burning of waste materials.

Unless otherwise agreed, waste produced by our work may be removed from site, recycled, composted, or disposed of through authorised facilities. Charges for waste removal will depend on the type and volume of waste, the number of loads required, and any recycling or disposal fees. Some materials, such as contaminated soil, invasive plant matter, construction debris, or hazardous substances, may require specialist handling and additional charges.

The customer must disclose any waste that may be subject to special controls, including chemicals, treated timber, asbestos, or materials believed to be hazardous. We may refuse to handle items that are unsafe or unsuitable for standard disposal. If the customer chooses to retain waste on site, they are responsible for ensuring that it is stored lawfully and does not create a nuisance, hazard, or breach of environmental rules. Any waste left behind by the customer that we are asked to remove later may be charged separately.

7. Materials, plants, and workmanship standards

We aim to source materials and plants from reputable suppliers. Where specific products are requested, availability may vary and substitutions may be needed. We will generally choose reasonable alternatives of similar quality where the customer agrees, but we are not responsible for supplier shortages or unavoidable variations in natural materials. Any estimated lifespan for plants, timber, or surfacing depends on correct use, weather, aftercare, and maintenance.

Because landscaping often involves living materials and outdoor conditions, outcomes may differ from initial expectations. Turf may need settling time, newly planted items may require watering, and some surfaces may change appearance after installation. These characteristics are not usually defects. The customer should follow any maintenance advice given verbally or in writing. Failure to do so may reduce plant survival or surface performance and may invalidate any remedy offered by us.

8. Changes to the work

If the customer asks for additional work, removals, redesigns, or substitutions after the booking is confirmed, we may issue a revised quotation or extend the completion date. Variations are only binding once agreed by both parties, preferably in writing. If unforeseen conditions arise, such as buried obstacles, poor drainage, or unusable ground, we may pause the work until the customer decides whether to proceed with a revised plan.

Where a project must be altered for safety or legal reasons, we reserve the right to make reasonable changes without prior approval if immediate action is necessary to protect people, property, or the environment. Any such change will be explained as soon as practical and reflected in the final invoice where appropriate. We will not be responsible for delays caused by the need for variation approvals.

9. Complaints and dispute resolution

If the customer is dissatisfied with any aspect of the service, they should notify us within a reasonable time after completion so that the issue can be reviewed. We may ask for photographs, a description of the concern, and access to inspect the relevant area. We aim to resolve issues fairly and efficiently, whether by clarification, correction, or another appropriate remedy. Failure to allow inspection may limit our ability to assist.

Disputes should first be handled in good faith through direct discussion and written correspondence. If a matter cannot be resolved informally, the parties may consider mediation or another suitable alternative dispute resolution method before starting court proceedings, where appropriate. This does not affect either party’s right to seek legal advice or to bring a claim in the courts of England and Wales where permitted.

10. Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the services, these terms, or any quotation or invoice shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

These terms represent the entire agreement between the customer and Landscaping Tufnellpark in relation to the relevant services, unless varied in writing by both parties. No waiver, delay, or failure to enforce any term shall be treated as a permanent waiver of that term. The headings are for convenience only and do not affect interpretation. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions.